1. All quotations and estimates are valid for 30 days after which Fay’s Studio reserves the right to review unless an alternative period of validity is agreed in writing.

2. Fay’s Studio will use its best endeavours to complete an order within reasonable time but cannot be held responsible for any delay caused by circumstances beyond immediate control.

3. All orders for products must be placed in writing by post or e-mail. Clear reference must be made to any estimate, quotation or specification document.

4. Unless credit terms have been agreed in writing between Fay’s Studio and the Customer, payment for products must be made by cheque or BACS payment prior to despatch of goods. It is company policy to receive Pro Forma payment for new customers.

5. Payment is required via BACS or cheque on all new accounts prior to despatch of goods.

6. Credit account customers are required to pay all invoices in full within 30 days of date of invoice.

7. Fay’s Studio will charge interest on overdue accounts at the rate of 5% per month.

8. Fay’s Studio retains title to any completed design and product until any debt is discharged. Fay’s Studio shall have a general lien over any products which contain all, or in part, any work undertaken by Fay’s Studio in respect of any money due to Fay’s Studio from the Customer.

9. All designs, trade marks and names are copyright of Fay’s Studio and may not be copied, transmitted or used in any other way without the express permission of Fay’s Studio, which must be obtained in writing. Any misuse of these copyrights will constitute breach of copyright and Fay’s Studio will take legal action against any person or organisation infringing its copyright.

10. Damaged or faulty stock will be replaced provided we are informed within 3 working days of the stock arriving.

11. Fay’s Studio does not accept the return of goods or cancellation of orders prior to giving consent.

12. Title to goods shall pass to the customer only when payment has been made in full. In the event of non-payment, Fay’s Studio shall be entitled to repossess the goods.

13. Credit terms are reviewed regularly and can be terminated at any time.

14. BACS payments to Fay’s Studio. Account Number: 03302016. Sort Code: 20-13-34




Fay's Studio collects information about you in order to provide you with the goods and services you have requested from us, to comply with our contractual obligations and notify you of any changes to our services. 

The information we collect about you includes your name, business name, address, email and telephone number. These details can be collected from you via trade shows, telephone calls, emails or via our sales agents.

The information we collect allows us to fulfil any orders you have placed, update you on the delivery information of your order if required and assist with any future queries you may have. We will also store the information to keep a history of previous orders.

We will use third party courier companies to deliver your orders and only the relevant information will be provided to them for this purpose. 

Fay's Studio will not your information with any third party companies for marketing purposes.

All personal data is stored on our secure online accounting software until the customer requests for the information to be removed.

You can contact us at any time to request what personal data we store on you and ask for a copy of it.

We may change this Privacy Notice from time to time. This may be necessary if there is a change in laws, or if we change our business in a way that affects personal data protection.